Frequently asked questions

Small — Start fits lean teams that need core CDE capabilities with clear limits on seats and storage.

Standard and Premium scale users and storage for contractors and multi-stakeholder collaboration across projects.

Enterprise uses flexible pricing and unlimited users for large portfolios that need centralized cost control.

Contact our sales team to choose a plan and get a detailed quote.

We provide contracts, billing documents, and invoicing aligned with standard practice. Specific terms are confirmed during commercial onboarding.

Limits reflect the published plan matrix (e.g. active users per period and allocated storage). Enterprise agreements may adjust caps via addenda.

Upgrade the plan, purchase add-ons, or agree on a temporary extension. Our team will propose options to avoid service disruption.

Yes. Add-ons are typically handled through contract addenda or renewal cycles; Enterprise can be tailored to actual consumption.

Order activation keys for the chosen plan and activate production use. Pilot data may be retained according to deployment guidance from our engineers.

It depends on the plan and contract: standard offers are often tied to a set number of projects or resource bundles; Enterprise can match your org structure.

Migration or integration work may incur professional services fees depending on source systems and scope, quoted after discovery.

Usage is typically reconciled monthly or annually based on active users, storage, and enabled modules, as stated in the commercial proposal and terms.